Author Archives: Healthwatch Dudley

Introducing the People’s Network!

Are you passionate about adult social care in Dudley borough?

People's Network logo - mages include brightly coloured hands and a pink birdWe are! Which is why we have teamed up with Dudley Council and Making it Real to launch a new People’s Network.  A new place to:

  • Network with positive people with similar interests in adult social care
  • Have discussions and share knowledge about local services
  • Inform policies and influence what local services look like
  • Have real opportunities to feed back to decision makers
  • Test the accuracy and readability of public documents before they go live
  • Bring and share powerful stories, journeys and experiences

A launch event took place on 11th of March where people were invited to plan the focus of the next two network events.

The network is for people who access or provide services or those who care for people who do and everyone is welcome!

Download more information

Flying start for hospital ‘tea and chat’ service

CarersCarers Rights Day in November was marked with a new hospital tea and chat service which has got off to a flying start.  Since it’s launch more than 500 people have been given information about the support available for carers in Dudley borough.

 

‘Tea and Chat’ was set up by Dudley CVS and hospital Carer Coordinator Sharon McGlynn with the support of Healthwatch Dudley, in a bid to identify hidden carers.  Hidden carers are people who care for a relative, friend or a loved one but don’t receive any help or support.

The service is available one afternoon each week on the wards of Russells Hall Hospital at during visiting times between 2pm & 4pm.  Trained Healthwatch Dudley and hospital volunteers offer patients and their visitors a warm drink, a friendly chat and the chance to find out more about the help, support or benefits that carers can tap into.

Tea and chat tea trollyThe free service is part of the Dudley Group of Hospitals NHS Trust charity and is funded entirely through donations.  Sainsbury’s supermarket in Merry Hill initially backed the service by providing a tea trolley and refreshments.

Sharon McGlynn said, “Often people don’t realise that they have become a carer so miss out on the support that’s out there.  Offering people a cup of tea and having a chat is a very easy way to share important information.  We have now visited most in patient areas and will continue to do so as have received such a positive response from patients, their relatives, staff and from our volunteers who are enjoying making such a big difference”.

Our Chief Officer Jayne Emery added, “Carers are a big priority for Healthwatch Dudley and we have also got an important information giving role, so are delighted to support this great initiative. Our volunteers are really enjoying being involved and looking forward, this will be a helpful way for us to listen to and gather the experiences of local people accessing services at Russells Hall Hospital”.

Sharon McGlynn can be contacted on 01384 573381/ 07435 754386 or email carers@dudleycvs.org.uk for more information.

Care Act Workshops in October and November

The Care Act represents the most significant reform of care and support in more than 60 years, putting people and their carers in control of their care and support. For the first time, the Act will put a limit on the amount anyone will have to pay towards the costs of their care. Crucially, the Act delivers key elements of the government’s response to the Francis Inquiry into the awful events at Mid Staffordshire hospital, increasing transparency and openness and helping drive up the quality of care across the system.

Care Act Call OutCare and support is something that nearly everyone in this country will experience at some point in their lives; even if you don’t need care yourself, you will probably know a family member or friend who does, or you may care for someone. And many more of us will need care in the future so it is important for us to have a modern system that can keep up with the demands of a growing ageing population.

In preparations for April 2015 when the Care Act will be implemented,  we have teamed up with Dudley Council and other local partners to hold a series of bite-sized, topic based, workshops during October and November. The topics for these workshops are taken from the Department of Health Care Act factsheets.

All sessions to be held in the Main Hall, Methodist Church, Bank Street, Brierley Hill unless otherwise stated.

Workshop 1 “Information and Prevention in a Nutshell”
Tuesday 7th October 2014, 10.00 till 12.30 Venue: Insight House, Parsons Street, Brierley Hill

Workshop 2 “Social Care – What does the Care Act mean for eligibility to care and support”
Wednesday 8th October 2014, 10.00 till 12.30

Workshop 3 “Social Care – Who Pays & Self Funders in a Nutshell”
Wednesday 15th October 2014, 10.00 till 12.30

Workshop 4 “Integration and Personalisation in a Nutshell”
Wednesday 22nd October 2014, 10.00 till 12.30

Workshop 5 “Safeguarding People in Dudley in a Nutshell”
Wednesday 29th October , 10.00 till 12.30

Workshop 6 “Caring for the Carers in a Nutshell”
Thursday 6th November, 10.00 till 12.30

Workshop 7 “Shaping the Market and Continuity of care in a Nutshell”
Wednesday 12th November 2014, 10.00 till 12.30

Workshop 8 “Moving from Children’s to Adult social care in a Nutshell”
Wednesday 19th November 2014, 10.00 till 12.30

Workshop 9 “Regulation in Healthcare in a Nutshell”
Wednesday 26th November 2014, 10.00 till 12.30

Click on the links above to book a place or visit: http://makingitrealindudley.org/care-act/  for more information.

If you would like to book over the telephone please contact Karen Heath on 01384 816955 or e-mail Karen on Karen.heath@dudley.gov.uk

Government factsheets about the Care Act can be downloaded here.

Click here to download and print a flyer for these workshops.

 

Community Information Point Network Launch

Community Information Point Logo (Black)We are delighted to invite you to the launch of the new  Community Information Point Network.

An innovative new partnership of information access points located across Dudley borough.  

Healthwatch Dudley has teamed up Dudley CAB, Dudley Advice Web, Dudley MBC and many other local organisations to give Dudley residents easier access to information around health, wellbeing, social care, benefits and debt.  Our main objective is to prevent local people from getting into crisis (find out more).
Information Points will be located in places where people already visit to get information or services and our network is a true partnership of people in prominent community locations, who volunteer for groups, charities and faith establishments or who work for a whole range of local agencies and businesses.
We think that we are part of a ground breaking initiative which has already received national recognition and we would now like to invite you to help us officially launch and find out more!

Where: Brierley Hill Civic Hall, Bank Street, Brierley Hill, DY5 3DH

When: Friday 26th September 10am – 12.30pm

A warm welcome and light refreshments will be provided. Please register your place athttp://community-info-point-launch.eventbrite.co.uk

 

Healthwatch Dudley Board Meetings – find out more!

Meeting CalloutThe next Healthwatch Dudley Board Meeting will take place on Monday 11 August 2014 starting at 6.30pm. 

The meeting will be held in public and all are welcome to attend to observe the Board’s discussions.

We will be holding all future Board meetings in public because we think it is important for local people to understand what we do and observe how decisions are made at Board level.

In addition to observing the business of the meeting, members of the public have the opportunity to ask questions relating to the work of Healthwatch Dudley.

In order to provide a comprehensive response we would prefer questions to be submitted in advance by email to hello@healthwatchwatchdudley.co.uk or by post to Healthwatch Dudley, 7 Albion Street, Brierley Hill, DY5 3EE by the morning of Monday 11th August for discussion at the meeting, however, there will also be an opportunity to ask questions at a set point during the meeting.

The meeting will take place at:
Bank Street Church Hall
Bank Street
Brierley Hill
DY5 3DA

As your local Healthwatch we are always on hand to answer any questions you have, or to listen to your experiences of health and social care.  The team can also be contacted on 03000 111 001.

Healthwatch Special Inquiry – have your say on hospital discharge

Have you or someone you know, recently been discharged from hospital within Dudley borough? 

Your-Voice-CountsHealthwatch Dudley is taking part in a national special inquiry into hospital discharge and we are really interested in hearing from you.

As your local consumer champion for health and social care, we want to hear about a wide range of experiences and are particularly keen to include views from older people, homeless people and people with mental ill health, as evidence shows these people are most at risk from unsafe discharge from care settings.

You can have your say by completing our short survey online:

www.healthwatchdudley.co.uk/surveys

Alternatively, to complete our survey over the telephone, or to talk to someone in confidence about any health or social care related experience, please contact us on 03000 111 001 or email hello@healthwatchdudley.co.uk

 

Celebrating Carers’ Week

It’s Carers Week and we’ll be out and about listening to people’s experiences of being a carer in Dudley borough.  We’ve teamed up with Dudley’s Carers’ Co-ordinator Sharon McGlynn, RVS, Dudley Carers’ Forum, Dudley Carers’ Network and other local organisations to raise awareness of hidden carers, through activities at Russells Hall Hospital this week.  If you see us please come and say hello!

Carers week

Healthwatch Dudley is one year old…

…and to celebrate we have launched a poster campaign featuring local people who have supported us during our first year!

Healthwatch Dudley poster & flyer

As your independent consumer champion for both health and social care in Dudley borough, we are listening to your views and experiences and sharing them with people who make key decisions about our health and wellbeing.

This means that if local people have got something to say about hospitals, care homes, doctors surgeries, opticians, dentists or any other health or social care service – good or bad, we will listen so that your views can be heard and taken into account.

We are hoping that our friends and partners will help us to spread the word about Healthwatch Dudley by displaying our posters and flyers. If you are able to help in any way, please let us know and we will arrange to get some publicity materials to you.

And if you would like to find out more about what we do, please give us a call on 03000 111 001, email hello@healthwatchdudley.co.uk, tweet us @HWDudley or send a request through our website www.healthwatchdudley.co.uk.  We would love to hear from you.

Extended versions of our posters featuring even more local people will soon be appearing on local buses, you can download our poster here and if you spot one when you’re out and about, please tweet or email us a picture and let us know what you think!

Finally, we would like to say a massive thank to our fantastic poster stars, Gurcharan, Julie, Maurice, Neil, Sharon, Rachel, Steve, Matt, Josh, Sandra, Emilia and Marva who gave their time to feature in our campaign.

Best wishes

Team Healthwatch

Share your experience of Dudley Group of Hospitals with CQC ahead of inspections

CQC LogoEngland’s Chief Inspector of Hospitals is inviting members of the public to tell his inspection panel what they think of the services provided by The Dudley Group NHS Foundation Trust.

Their views and experiences will help inspectors decide what to look at when they inspect the trust.

The trust is among the first to be inspected and given an overall rating under radical changes which have been introduced by the Care Quality Commission (CQC).  The formal inspection of The Dudley Group NHS Foundation Trust will start on 25 March 2014.

To ensure the views of patients and the local community are properly heard, the inspectors will be holding two listening events, both at 6.30pm on Tuesday 25 March.  The events will be held at Dudley Town Hall, Dudley and The Talbot Hotel in Stourbridge.

Click here to register and to find our more