Tag Archives: care

Community Information Point Network Launch

Community Information Point Logo (Black)We are delighted to invite you to the launch of the new  Community Information Point Network.

An innovative new partnership of information access points located across Dudley borough.  

Healthwatch Dudley has teamed up Dudley CAB, Dudley Advice Web, Dudley MBC and many other local organisations to give Dudley residents easier access to information around health, wellbeing, social care, benefits and debt.  Our main objective is to prevent local people from getting into crisis (find out more).
Information Points will be located in places where people already visit to get information or services and our network is a true partnership of people in prominent community locations, who volunteer for groups, charities and faith establishments or who work for a whole range of local agencies and businesses.
We think that we are part of a ground breaking initiative which has already received national recognition and we would now like to invite you to help us officially launch and find out more!

Where: Brierley Hill Civic Hall, Bank Street, Brierley Hill, DY5 3DH

When: Friday 26th September 10am – 12.30pm

A warm welcome and light refreshments will be provided. Please register your place athttp://community-info-point-launch.eventbrite.co.uk

 

Healthwatch Special Inquiry – have your say on hospital discharge

Have you or someone you know, recently been discharged from hospital within Dudley borough? 

Your-Voice-CountsHealthwatch Dudley is taking part in a national special inquiry into hospital discharge and we are really interested in hearing from you.

As your local consumer champion for health and social care, we want to hear about a wide range of experiences and are particularly keen to include views from older people, homeless people and people with mental ill health, as evidence shows these people are most at risk from unsafe discharge from care settings.

You can have your say by completing our short survey online:

www.healthwatchdudley.co.uk/surveys

Alternatively, to complete our survey over the telephone, or to talk to someone in confidence about any health or social care related experience, please contact us on 03000 111 001 or email hello@healthwatchdudley.co.uk

 

Enter and View training for Healthwatch Dudley volunteers

Would you like to join the Healthwatch Dudley team as an Enter and View volunteer?volunteer

Why not join us for one of our training sessions on Wednesday 19th February 10am – 3pm  or Thursday 27th March 2014 10am – 3pm?

Healthwatch Dudley is looking for people with a friendly approach to join us for visits who:

  • Have a strong interest in improving health or social care services in Dudley borough.
  • Can show empathy, with good communication and active listening skills.
  • Have an ability to gather evidence-based information that is not loaded with personal opinion.
  • Understand the importance of not discriminating and being non-judgmental.
What is Enter and View?
Healthwatch Dudley has the power to access public / communal areas in any publicly funded health or social setting.  This could include:
  • Residential care or nursing homes
  • Disability day centres
  • Doctor and dentist waiting rooms
  • Hospital accident and emergency departments
  • Pharmacists
  • Opticians

Enter and View gives us the opportunity to listen to views of the public, patients, carers and relatives who access local health and social care services.

The information we gather could range from finding out about what care home residents think about meals and activities, to listening to patients experiences of hospital wards. The factual information gathered will be shared with key decision makers to improve local services for everyone.

Our training will cover:
  • An introduction to Healthwatch and Enter and View
  • The role, qualities and values of an authorised Enter and View representative
  • What is excellence in health and social care?
  • An introduction to safeguarding and dignity in care
  • Important skills for other Healthwatch Dudley volunteer roles
  • Available options for follow on e-learning 
You can expect on the day:
  • A warm welcome
  • The chance to meet other Healthwatch Dudley volunteers
  • A comfortable, accessible venue
  • Lunch and refreshments throughout the day
  • A chance to ask questions and to find out if this is the right role for you
Your trainers for the day will be:
  • Sarah Roper – Dudley MBC Safeguarding Team
  • Rob Dalziel – Healthwatch Dudley
  • Melissa Guest – Healthwatch Dudley
How do I book?
Call Ali on 01384 267427 or email volunteer@healthwatchdudley.co.uk
If you would like to attend but are not an existing Healthwatch Dudley Volunteer, you will be asked to complete an application process before being considered. For an informal chat about the training, please contact Rob or Melissa on the above number.
As Enter and View volunteers will potentially be in contact with vulnerable people we are to undertake a disclosure and barring (DBS) check for the role which replaced the CRB – criminal records bureau check.
Reasonable travel and out of pocket expenses will be provided on request.