Tag Archives: your experience

Flying start for hospital ‘tea and chat’ service

CarersCarers Rights Day in November was marked with a new hospital tea and chat service which has got off to a flying start.  Since it’s launch more than 500 people have been given information about the support available for carers in Dudley borough.

 

‘Tea and Chat’ was set up by Dudley CVS and hospital Carer Coordinator Sharon McGlynn with the support of Healthwatch Dudley, in a bid to identify hidden carers.  Hidden carers are people who care for a relative, friend or a loved one but don’t receive any help or support.

The service is available one afternoon each week on the wards of Russells Hall Hospital at during visiting times between 2pm & 4pm.  Trained Healthwatch Dudley and hospital volunteers offer patients and their visitors a warm drink, a friendly chat and the chance to find out more about the help, support or benefits that carers can tap into.

Tea and chat tea trollyThe free service is part of the Dudley Group of Hospitals NHS Trust charity and is funded entirely through donations.  Sainsbury’s supermarket in Merry Hill initially backed the service by providing a tea trolley and refreshments.

Sharon McGlynn said, “Often people don’t realise that they have become a carer so miss out on the support that’s out there.  Offering people a cup of tea and having a chat is a very easy way to share important information.  We have now visited most in patient areas and will continue to do so as have received such a positive response from patients, their relatives, staff and from our volunteers who are enjoying making such a big difference”.

Our Chief Officer Jayne Emery added, “Carers are a big priority for Healthwatch Dudley and we have also got an important information giving role, so are delighted to support this great initiative. Our volunteers are really enjoying being involved and looking forward, this will be a helpful way for us to listen to and gather the experiences of local people accessing services at Russells Hall Hospital”.

Sharon McGlynn can be contacted on 01384 573381/ 07435 754386 or email carers@dudleycvs.org.uk for more information.

Do you, a family member, or someone you care for, access an adult social care service in Dudley borough?

You are invited to help write Dudley’s annual adult social care annual report.

Dudley council has produced an annual report (or account) of the adult social care services it provides.  This report is called “Improving lives, making a difference’ and local people helped to put it together.

The report lists the differences made to people’s lives as a result of adult social care services, provided by Dudley council. It also lists priorities for future improvements.

As part of the Making it Real in Dudley adult social care programme, Dudley council would like to invite you to help them produce their 2012/13 adult social care annual report. You will get the chance to be part of a reference group that will oversee the production and content of the latest local account for adult social care in Dudley.

Improving lives, making a different - local account

Healthwatch Dudley has been asked to bring this group together to make sure that the local account is a fair reflection of what is really happening, to listen to your experiences and to discuss if improvements were made, against the priorities that were set.

When & where?
The workshop will take place in Brierley Hill on Wednesday July 31st between 11am & 2pm

Where can I see a copy of the report?
You can download a copy of the 2011/12 ‘Improving lives, making a difference’ annual report here: Improving-lives-making-a-difference This document is also called the adult social care local account. If you have problems downloading this document, call us and we will either email it to you or pop a copy in the post.


Why is Healthwatch Dudley involved?
Healthwatch Dudley is a new independent consumer champion for people who access health and social care services in Dudley borough.  We want to listen to local people’s views and experiences, so we can share them with people who make key decisions about everyone’s health and wellbeing.

I want to be involved but I can’t get to the workshop
We still want to hear your voice.  Get in touch and we can discuss how you can be involved.

How do I book?
Click here to book your place http://adultsocialcare.eventbrite.co.uk