Keeping you informed…

Update imageHow are we involving young people in decision making?  Who have we been listening to about health and care?  Why are we interested in eye health? How many Information Champions have we trained? What is our proudest achievement?

Quarterly Report front cover October - December 2015Every three months we are asked to report to Dudley Council and to decision making boards about our work.  We think it is equally important for local people to understand what we do and how we help to give you a louder voice about important decisions that affect your health and wellbeing.

We would like to share our latest quarterly update with you which you can download from our reports page together with a selection of our evidence based research reports.

We hope that you will enjoy finding out about our proudest achievements!

All Together Better Events – Be in the know and spread the word

Better Together image

Healthwatch Dudley is part of a new local health partnership called All Together Better who want to listen to and learn from local people, about the things that keep communities healthy and well.

Every day local community groups and clubs, social enterprises and voluntary organisations are contributing to people being well, healthy and cared for.  Health and social care services in Dudley borough are changing and we have been asked by the All Together Better partnership to arrange a series of interactive listening events.  

People who attend will be able to try out activities to unlock some of the hidden knowledge in communities.  They will then be able to take away packs to use with people who they know, support or volunteer with.

At these events you will be warmly welcomed and will be able to:

  • Meet and talk to people from different groups and organisations
  • Find out about some of the planned changes to health and care services and why so much change is happening in Dudley
  • Think about and discuss who plays a part in helping people to be well, healthy and cared for locally
  • Take part in discussions and give feedback which will be given to decision makers
  • Be given an Activity Pack to take away and use with your group or organisation

Activity Packs are designed for you to involve people in Dudley’s ‘biggest ever conversation about health and social care’. They include ways of giving feedback on your ideas, discussions and concerns to Healthwatch Dudley. Everything we hear will be fed back to decision makers in April.

Be in the Know sessions are happening all around Dudley borough including at a People’s Network event!

Wednesday 24 February, 10:00am – 12:00pm  The Beacon Centre near Sedgley Register

Monday 29 February, 7:00pm – 9:00pm  Talbot Hotel in Stourbridge Register

Tuesday 8 March, 12:30pm – 2:30pm  DY1 Community building, Stafford St, Dudley Register

Wednesday 9 March, 10:30am – 1:30pm The People’s Network in Brierley Hill Register

Monday 21 March, 7pm – 9pm Willowfields in Coseley Register

If you can’t make it to an event but would still like to be involved you can still ask for an Activity Pack to work through with people who you know.  Contact us to find out more. 

All Together Better Sedgley

All Together Better is a partnership which brings together health and social care organisations to review and shape future health and social care services in Dudley borough. Their aim is to ensure that people receive the best possible care with services that continue to meet future challenges and embrace the opportunities for improvement.

Find out more about All Together Better: @ATBDudley on Twitter.


Age Alliance Loneliness and Isolation report launch

Age Alliance Experience of loneliness and isolation amongst older people in Dudley borough report coverHealthwatch Dudley is part of Age Alliance in Dudley, an informal partnership which brings together older people and supporting organisations.

Last summer the alliance worked together to listen to older people’s views about loneliness and isolation.  Healthwatch Dudley staff and volunteers supported by helping to complete over 450 surveys in supermarkets and town centres.  We asked questions about people’s direct experiences of loneliness, isolation and their knowledge of services that offer support.

The work was presented at a conference at Brierley Hill Civic Hall on National Older People’s Day last October, where decision makers listened to older people and made a commitment to including the learning in future work plans.

Following the conference a report has been produced which includes recommendations around better promotion of preventative services, support for carers, communication, bereavement support and the need for more intergenerational work.

This is an important piece of work for Healthwatch Dudley to be involved with as local people’s views and experiences have sat at the heart of the process.  We would like to say a big thank you to our volunteers and to Dudley College health and social care students, for supporting us to be involved so fully, from carrying out interviews, to ensuring the data was entered quickly and accurately.  We would also like recognise the time and energy that fellow members of Age Alliance, many who are volunteers themselves, have given to leading on this research.

We are delighted to share the full report ahead of its official launch in February by the Mayor of Dudley which can be downloaded here.



Drop in to Healthwatch Dudley every Friday morning

Healthwatch Dudley Drop-in logoHealthwatch Dudley has moved to a new community venue in Dudley town centre!

You will still be able to find us in Brierley Hill but as our new Dudley office is in the same building as a fantastic community cafe, we thought it would be a perfect place to host weekly Healthwatch Dudley drop-in sessions.

Every Friday morning between 9.30am and 12 noon, staff will be on hand at the Lunch on the Run Cafe @ dy1, to listen to your views and experiences, or to point you in the right direction with information about local health and care services.

And on the first and third Friday of every month (from 2nd October) we have teamed up with the Dudley CVS Carer Co-ordinator and Dudley Carers Network to host Tea and Chat for Carers.  These  informal drop in sessions are for carers to meet each other and to find support from local organisations.  Click here to download a flyer.

You can find us at dy1, Stafford Street, Dudley DY1 1RT or get in touch for more information.


New monthly event for local carers

Carers AmbleWe have teamed up with Saltwells Nature Reserve and Dudley Carers Co-ordinators to host a new event for local carers.

Our first Saltwells Carers Amble took place in August and we had a great turnout from local carers and the people who they support.

Dudley borough carers were invited to join us for a gentle amble through accessible woodland trails, take some time out for themselves or bring along the person who they care for, to enjoy the beautiful surroundings and sculpture trail.   During the walk staff from local organisations were on hand to give information about local services that carers can tap into.

We have been asked to make the amble a regular event and have planned for walks to take place on the second Thursday of each month.   Meet up is at 12.30pm on the nature reserve car park on Saltwells Lane, DY5 1AX. Click here for directions.  

You will get the chance to meet and chat with other carers and people will be on hand from local services to discuss help available in Dudley borough. The route is not demanding, is generally flat and everyone is welcome.

The stroll will end with a pub lunch at 1.30pm at the Saltwells Inn where there is a full menu or carvery starting from £3.99.  No need to book, just turn up.

For more information contact us or call Alan Preece, Saltwells Nature Reserve Senior Warden on 01384 812795 or email

Click here to download a flyer

Welcome to our second annual report

Healthwatch Dudley is your champion for health and wellbeing.

Healthwatch Dudley Annual Report Cover 2014-15 PNG imageWe listen to what you have got to say and share your experiences with people who make important decisions about health and care services in Dudley borough.  Every year we produce a report which highlights how we have been making a difference and we are delighted to share our 2014/15 annual report.  Download a copy of our report here or contact us for more information.  We would love to hear what you think!

The People’s Network – for people who are passionate about care and support

People's Network logo - mages include brightly coloured hands and a pink bird

The People’s Network is a partnership between Healthwatch Dudley, Dudley Council, local people and partners in adult social care.

Every two months people who access care and support services come together with people who provide local services to:

  • Network in a positive way with people who have similar interests in social care
  • Have discussions and share knowledge about local services
  • Inform policies and influence what local services look like
  • Have real opportunities to feed back to decision makers
  • Test the accuracy and readability of public documents before they go live
  • Bring and share powerful stories, journeys and experiences

People who attend decide what should happen at each event, previous People’s Network events have focussed on:

Information and Technology – how technology is helping people to access local services through websites such as Dudley Community Information Directory and practical support through Dudley Council’s Telecare service.  People who attended also got to the the new Living Well Feeling Safe online tool Living Well Feeling Safe Online

Support for Carers – people who care for a friend or family member or support someone who does. The conversations that took place were shared with the Carers Alliance and will help to shape the the future of support for carers in Dudley borough through a new carers strategy.

Do you want to join the People’s Network?

Book your place for the next People’s Network

Everyone is welcome but if you are attending from a local organisation, we would like to encourage you to attend with someone who you support.


Tell us what you think about the new Urgent Care Centre

Dudley walk in centre is movingHolly Hall Walk-In Centre closed its doors on April 1st 2015 and the the new Urgent Care Centre is now accessible through the Russells Hall Hospital emergency department.  Find out more about the new service here.

As with any change in access to local health services we are really keen to hear your views.  Tell us what you think using our online formdrop us an email or have a chat with the team.

Introducing the People’s Network!

Are you passionate about adult social care in Dudley borough?

People's Network logo - mages include brightly coloured hands and a pink birdWe are! Which is why we have teamed up with Dudley Council and Making it Real to launch a new People’s Network.  A new place to:

  • Network with positive people with similar interests in adult social care
  • Have discussions and share knowledge about local services
  • Inform policies and influence what local services look like
  • Have real opportunities to feed back to decision makers
  • Test the accuracy and readability of public documents before they go live
  • Bring and share powerful stories, journeys and experiences

A launch event took place on 11th of March where people were invited to plan the focus of the next two network events.

The network is for people who access or provide services or those who care for people who do and everyone is welcome!

Download more information

Flying start for hospital ‘tea and chat’ service

CarersCarers Rights Day in November was marked with a new hospital tea and chat service which has got off to a flying start.  Since it’s launch more than 500 people have been given information about the support available for carers in Dudley borough.


‘Tea and Chat’ was set up by Dudley CVS and hospital Carer Coordinator Sharon McGlynn with the support of Healthwatch Dudley, in a bid to identify hidden carers.  Hidden carers are people who care for a relative, friend or a loved one but don’t receive any help or support.

The service is available one afternoon each week on the wards of Russells Hall Hospital at during visiting times between 2pm & 4pm.  Trained Healthwatch Dudley and hospital volunteers offer patients and their visitors a warm drink, a friendly chat and the chance to find out more about the help, support or benefits that carers can tap into.

Tea and chat tea trollyThe free service is part of the Dudley Group of Hospitals NHS Trust charity and is funded entirely through donations.  Sainsbury’s supermarket in Merry Hill initially backed the service by providing a tea trolley and refreshments.

Sharon McGlynn said, “Often people don’t realise that they have become a carer so miss out on the support that’s out there.  Offering people a cup of tea and having a chat is a very easy way to share important information.  We have now visited most in patient areas and will continue to do so as have received such a positive response from patients, their relatives, staff and from our volunteers who are enjoying making such a big difference”.

Our Chief Officer Jayne Emery added, “Carers are a big priority for Healthwatch Dudley and we have also got an important information giving role, so are delighted to support this great initiative. Our volunteers are really enjoying being involved and looking forward, this will be a helpful way for us to listen to and gather the experiences of local people accessing services at Russells Hall Hospital”.

Sharon McGlynn can be contacted on 01384 573381/ 07435 754386 or email for more information.