Enter and view volunteers

What is Enter & View?

We have a legal power to visit health and social care services and see them in action. 

This power to enter and view services offers a way for us to identify what is working well with services and where improvements could be made. 

An Enter & View visit is an opportunity to:

• See and hear how health and social care services are provided.
• Collect the views of service users, carers/relatives and staff.
• Observe services.
• Report back findings and make recommendations.
• Get an action plan from managers to address recommendations.

What is an Authorised Representative?

Authorised Enter & View Representatives have undergone robust training to ensure they can conduct an Enter & View visit that correctly captures the thoughts and experiences of service users.