Pharmaceutical needs assessment: what are people saying about services?
A look at what minority ethnic groups, males, young people and those living in disadvantaged neighbourhoods have to say about pharmaceutical needs assessment.
Summary
We spoke to 78 people in a series of focus groups. We targeted seldom heard populations to see how those people use pharmacy services and their experiences.
Key findings
- People find pharmacies are easier to access for advice than making an appointment to see a GP.
- There was limited awareness of the range of services pharmacies can offer.
- People had a mix of negative and positive experiences with pharmacy services. The opposing views led to development of reccomendations.
We recommend development of services to create a patient-centred approach that makes sure every contact counts.
Promotion of pharmacy services could encourage people to access healthcare in a way that is more convenient for them.
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Pharmaceutical needs assessment: what are people saying about services?
