Dudley Urgent Care Centre - where are we now?
The Dudley Urgent Care Centre was opened in 2015 in Russells Hall Hospital. We spoke to patients and observed staff to see what's working well and what could be improved.
Summary
We listened to visitor perspectives on their experiences of using the Dudley Urgent Care Centre. We also observed the way staff at the centre worked and interacted with patients.
Key outcomes
- Russells Hall Hospital and Dudley Urgent Care Centre staff were friendly, helpful and gave clear instructions on what to do next.
- 92% of people were satisfied with where they had been directed for treatment.
- We recommend more training for staff in how to communicate with and treat people from marginalised backgrounds.
“When you pull onto the main [Russells Hall Hospital] car park and you are looking for the Dudley Urgent Care Centre, there are no signs to tell you where it is. We followed the arrow towards the [Russells Hall Hospital] Accident and Emergency Department and found other confused patients."
-Healthwatch Dudley volunteer
Downloads
If you need this report in a different format, please email hello@healthwatchdudley.co.uk or call 03000 111 001 (local rate).
File download
Dudley Urgent Care Centre
