As a result of concerns about reports of higher than expected hospital mortality rates, the Prime Minister asked for 14 NHS Trusts & Foundation Trusts to be reviewed on their quality of care and treatment. The Dudley Group NHS Foundation Trust, which incorporates Russells Hall Hospital, was one of 14 Trusts reviewed and named by NHS Medical Director, Sir Bruce Keogh.
The review was published yesterday and can be viewed here:
Nationally, Healthwatch England played an active part in the Keogh review and locally Healthwatch Dudley observed the process.
While Russells Hall Hospital was not placed under special measures as a result of the investigation, some urgent actions were identified which include:
- Shortfalls in learning from serious incidents and complaints.
- A complaints process which is not fit for purpose and does not adequately respond to patients needs.
A detailed action plan is currently being developed to address all of the recommended actions (including the ones above) listed in the review.
As local consumer champion for health and social care, it is clear that Healthwatch Dudley has a very important role to play. In the coming months we will be listening to the experiences of patients, their families and carers, to ensure that their views are fully taken into account.
Our findings will inform key decisions that are made as new systems are introduced.
We are committed to representing the views of local people and are pleased that we have been invited to work with Russells Hall Hospital, to support everyone on this challenging journey.