Care Act Workshops in October and November

The Care Act represents the most significant reform of care and support in more than 60 years, putting people and their carers in control of their care and support. For the first time, the Act will put a limit on the amount anyone will have to pay towards the costs of their care. Crucially, the Act delivers key elements of the government’s response to the Francis Inquiry into the awful events at Mid Staffordshire hospital, increasing transparency and openness and helping drive up the quality of care across the system.

Care Act Call OutCare and support is something that nearly everyone in this country will experience at some point in their lives; even if you don’t need care yourself, you will probably know a family member or friend who does, or you may care for someone. And many more of us will need care in the future so it is important for us to have a modern system that can keep up with the demands of a growing ageing population.

In preparations for April 2015 when the Care Act will be implemented,  we have teamed up with Dudley Council and other local partners to hold a series of bite-sized, topic based, workshops during October and November. The topics for these workshops are taken from the Department of Health Care Act factsheets.

All sessions to be held in the Main Hall, Methodist Church, Bank Street, Brierley Hill unless otherwise stated.

Workshop 1 “Information and Prevention in a Nutshell”
Tuesday 7th October 2014, 10.00 till 12.30 Venue: Insight House, Parsons Street, Brierley Hill

Workshop 2 “Social Care – What does the Care Act mean for eligibility to care and support”
Wednesday 8th October 2014, 10.00 till 12.30

Workshop 3 “Social Care – Who Pays & Self Funders in a Nutshell”
Wednesday 15th October 2014, 10.00 till 12.30

Workshop 4 “Integration and Personalisation in a Nutshell”
Wednesday 22nd October 2014, 10.00 till 12.30

Workshop 5 “Safeguarding People in Dudley in a Nutshell”
Wednesday 29th October , 10.00 till 12.30

Workshop 6 “Caring for the Carers in a Nutshell”
Thursday 6th November, 10.00 till 12.30

Workshop 7 “Shaping the Market and Continuity of care in a Nutshell”
Wednesday 12th November 2014, 10.00 till 12.30

Workshop 8 “Moving from Children’s to Adult social care in a Nutshell”
Wednesday 19th November 2014, 10.00 till 12.30

Workshop 9 “Regulation in Healthcare in a Nutshell”
Wednesday 26th November 2014, 10.00 till 12.30

Click on the links above to book a place or visit: http://makingitrealindudley.org/care-act/  for more information.

If you would like to book over the telephone please contact Karen Heath on 01384 816955 or e-mail Karen on Karen.heath@dudley.gov.uk

Government factsheets about the Care Act can be downloaded here.

Click here to download and print a flyer for these workshops.

 

Community Information Point Network Launch

Community Information Point Logo (Black)We are delighted to invite you to the launch of the new  Community Information Point Network.

An innovative new partnership of information access points located across Dudley borough.  

Healthwatch Dudley has teamed up Dudley CAB, Dudley Advice Web, Dudley MBC and many other local organisations to give Dudley residents easier access to information around health, wellbeing, social care, benefits and debt.  Our main objective is to prevent local people from getting into crisis (find out more).
Information Points will be located in places where people already visit to get information or services and our network is a true partnership of people in prominent community locations, who volunteer for groups, charities and faith establishments or who work for a whole range of local agencies and businesses.
We think that we are part of a ground breaking initiative which has already received national recognition and we would now like to invite you to help us officially launch and find out more!

Where: Brierley Hill Civic Hall, Bank Street, Brierley Hill, DY5 3DH

When: Friday 26th September 10am – 12.30pm

A warm welcome and light refreshments will be provided. Please register your place athttp://community-info-point-launch.eventbrite.co.uk

 

Healthwatch Dudley Board Meetings – find out more!

Meeting CalloutThe next Healthwatch Dudley Board Meeting will take place on Monday 11 August 2014 starting at 6.30pm. 

The meeting will be held in public and all are welcome to attend to observe the Board’s discussions.

We will be holding all future Board meetings in public because we think it is important for local people to understand what we do and observe how decisions are made at Board level.

In addition to observing the business of the meeting, members of the public have the opportunity to ask questions relating to the work of Healthwatch Dudley.

In order to provide a comprehensive response we would prefer questions to be submitted in advance by email to hello@healthwatchwatchdudley.co.uk or by post to Healthwatch Dudley, 7 Albion Street, Brierley Hill, DY5 3EE by the morning of Monday 11th August for discussion at the meeting, however, there will also be an opportunity to ask questions at a set point during the meeting.

The meeting will take place at:
Bank Street Church Hall
Bank Street
Brierley Hill
DY5 3DA

As your local Healthwatch we are always on hand to answer any questions you have, or to listen to your experiences of health and social care.  The team can also be contacted on 03000 111 001.

Healthwatch Special Inquiry – have your say on hospital discharge

Have you or someone you know, recently been discharged from hospital within Dudley borough? 

Your-Voice-CountsHealthwatch Dudley is taking part in a national special inquiry into hospital discharge and we are really interested in hearing from you.

As your local consumer champion for health and social care, we want to hear about a wide range of experiences and are particularly keen to include views from older people, homeless people and people with mental ill health, as evidence shows these people are most at risk from unsafe discharge from care settings.

You can have your say by completing our short survey online:

www.healthwatchdudley.co.uk/surveys

Alternatively, to complete our survey over the telephone, or to talk to someone in confidence about any health or social care related experience, please contact us on 03000 111 001 or email hello@healthwatchdudley.co.uk

 

Celebrating Carers’ Week

It’s Carers Week and we’ll be out and about listening to people’s experiences of being a carer in Dudley borough.  We’ve teamed up with Dudley’s Carers’ Co-ordinator Sharon McGlynn, RVS, Dudley Carers’ Forum, Dudley Carers’ Network and other local organisations to raise awareness of hidden carers, through activities at Russells Hall Hospital this week.  If you see us please come and say hello!

Carers week

Healthwatch Dudley is one year old…

…and to celebrate we have launched a poster campaign featuring local people who have supported us during our first year!

Healthwatch Dudley poster & flyer

As your independent consumer champion for both health and social care in Dudley borough, we are listening to your views and experiences and sharing them with people who make key decisions about our health and wellbeing.

This means that if local people have got something to say about hospitals, care homes, doctors surgeries, opticians, dentists or any other health or social care service – good or bad, we will listen so that your views can be heard and taken into account.

We are hoping that our friends and partners will help us to spread the word about Healthwatch Dudley by displaying our posters and flyers. If you are able to help in any way, please let us know and we will arrange to get some publicity materials to you.

And if you would like to find out more about what we do, please give us a call on 03000 111 001, email hello@healthwatchdudley.co.uk, tweet us @HWDudley or send a request through our website www.healthwatchdudley.co.uk.  We would love to hear from you.

Extended versions of our posters featuring even more local people will soon be appearing on local buses, you can download our poster here and if you spot one when you’re out and about, please tweet or email us a picture and let us know what you think!

Finally, we would like to say a massive thank to our fantastic poster stars, Gurcharan, Julie, Maurice, Neil, Sharon, Rachel, Steve, Matt, Josh, Sandra, Emilia and Marva who gave their time to feature in our campaign.

Best wishes

Team Healthwatch

Share your experience of Dudley Group of Hospitals with CQC ahead of inspections

CQC LogoEngland’s Chief Inspector of Hospitals is inviting members of the public to tell his inspection panel what they think of the services provided by The Dudley Group NHS Foundation Trust.

Their views and experiences will help inspectors decide what to look at when they inspect the trust.

The trust is among the first to be inspected and given an overall rating under radical changes which have been introduced by the Care Quality Commission (CQC).  The formal inspection of The Dudley Group NHS Foundation Trust will start on 25 March 2014.

To ensure the views of patients and the local community are properly heard, the inspectors will be holding two listening events, both at 6.30pm on Tuesday 25 March.  The events will be held at Dudley Town Hall, Dudley and The Talbot Hotel in Stourbridge.

Click here to register and to find our more

Enter and View training for Healthwatch Dudley volunteers

Would you like to join the Healthwatch Dudley team as an Enter and View volunteer?volunteer

Why not join us for one of our training sessions on Wednesday 19th February 10am – 3pm  or Thursday 27th March 2014 10am – 3pm?

Healthwatch Dudley is looking for people with a friendly approach to join us for visits who:

  • Have a strong interest in improving health or social care services in Dudley borough.
  • Can show empathy, with good communication and active listening skills.
  • Have an ability to gather evidence-based information that is not loaded with personal opinion.
  • Understand the importance of not discriminating and being non-judgmental.
What is Enter and View?
Healthwatch Dudley has the power to access public / communal areas in any publicly funded health or social setting.  This could include:
  • Residential care or nursing homes
  • Disability day centres
  • Doctor and dentist waiting rooms
  • Hospital accident and emergency departments
  • Pharmacists
  • Opticians

Enter and View gives us the opportunity to listen to views of the public, patients, carers and relatives who access local health and social care services.

The information we gather could range from finding out about what care home residents think about meals and activities, to listening to patients experiences of hospital wards. The factual information gathered will be shared with key decision makers to improve local services for everyone.

Our training will cover:
  • An introduction to Healthwatch and Enter and View
  • The role, qualities and values of an authorised Enter and View representative
  • What is excellence in health and social care?
  • An introduction to safeguarding and dignity in care
  • Important skills for other Healthwatch Dudley volunteer roles
  • Available options for follow on e-learning 
You can expect on the day:
  • A warm welcome
  • The chance to meet other Healthwatch Dudley volunteers
  • A comfortable, accessible venue
  • Lunch and refreshments throughout the day
  • A chance to ask questions and to find out if this is the right role for you
Your trainers for the day will be:
  • Sarah Roper – Dudley MBC Safeguarding Team
  • Rob Dalziel – Healthwatch Dudley
  • Melissa Guest – Healthwatch Dudley
How do I book?
Call Ali on 01384 267427 or email volunteer@healthwatchdudley.co.uk
If you would like to attend but are not an existing Healthwatch Dudley Volunteer, you will be asked to complete an application process before being considered. For an informal chat about the training, please contact Rob or Melissa on the above number.
As Enter and View volunteers will potentially be in contact with vulnerable people we are to undertake a disclosure and barring (DBS) check for the role which replaced the CRB – criminal records bureau check.
Reasonable travel and out of pocket expenses will be provided on request.

Care Quality Commission mental health listening event and drop in sessions – February 12th

CQC LogoThe Care Quality Commission’s Chief Inspector of Hospitals is asking people in the West Midlands to tell him about the care provided by Dudley and Walsall Mental Health Partnership NHS Trust at a series of events on February 12th.

England’s Chief Inspector of Hospitals is urging people in the West Midlands to tell his inspectors what they think of the services provided by Dudley and Walsall Mental Health Partnership NHS Trust. Their views and experiences will help inspectors decide what to look at when they inspect.

Dudley and Walsall Mental Health Partnership NHS Trust is one of the first five mental health trusts to be inspected under radical changes being introduced by the Care Quality Commission. The formal inspection by a team including clinical experts and people who have experience of using mental health services, will start on Tuesday, 25 February.

The Chief Inspector, Professor Sir Mike Richards, announced in November that CQC is taking a new approach, to put a greater emphasis on inspecting the care that people with mental health problems receive in the community, at the same time as inspecting services for people who are admitted to hospital for assessment or treatment.

To ensure the views of patients and the local community are properly heard, the inspectors will be holding a listening event at:

6.30pm on Wednesday, 12 February at Walsall Football Club, The Banks Stadium, Bescot Cresent, Walsall, WS1 4SA.

People are being encouraged to attend the listening event to find out more about the inspection process, to tell the team about their experiences of care and to say where they would like to see improvements made in the future.

Alongside this three further drop-in sessions have been organised and will be lead by mental health commissioners as follows:

11 – 12.30pm on 12 February at Bushey Fields Hospital (Dudley)
2.30 – 4pm on 12 February at Bloxwich Hospital (Walsall)
11 – 12.30pm on 13 February at Dorothy Pattison Hospital (Walsall)

Sir Mike said, “The new inspections are designed to provide us with a clear picture of the quality of the services, exposing poor or mediocre care as well as highlighting those trusts providing good and excellent care.

“The needs of people with mental health problems run through all CQC’s work. We have recognised that we need to strengthen our approach to regulating specialist mental health services to ensure that people get care that is safe, effective, caring, responsive to people’s needs and well led.

“Of course we will be talking to doctors and nurses, managers and people who use services in hospitals and in the community. But it is vital that we also hear the views of the people who have had care at Dudley and Walsall Mental Health Partnership NHS Trust, or anyone who wants to share information with us, to help us plan our inspection, and so focus on those things that really matter to people who depend on this service.

“This is your opportunity to tell me and my team what you think, and to make a difference to the NHS services in Dudley and Walsall Mental Health Partnership NHS Trust area”

Anyone who wishes to give their views to the inspection team can do this in a number of ways:

Online: http://www.cqc.org.uk/contact-us
By email: enquiries@cqc.org.uk
By letter: CQC, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA
By phone: 03000 61 61 61

Sir Mike’s inspection team will look in detail at a full range of services including acute admission wards for all age groups, psychiatric intensive care units and health-based places of safety, long stay forensic secure services, child and adolescent mental health services, services for older people including inpatient services and some community services, hospital and community services for people with learning disabilities or autism, adult community-based services including crisis services, and specialist eating disorder services.

A full report of the inspectors’ findings will be published by the Care Quality Commission.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, caring, well-led and responsive care, and we encourage care services to improve. We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.