Category Archives: Uncategorized

Enter and View training for Healthwatch Dudley volunteers

Would you like to join the Healthwatch Dudley team as an Enter and View volunteer?volunteer

Why not join us for one of our training sessions on Wednesday 19th February 10am – 3pm  or Thursday 27th March 2014 10am – 3pm?

Healthwatch Dudley is looking for people with a friendly approach to join us for visits who:

  • Have a strong interest in improving health or social care services in Dudley borough.
  • Can show empathy, with good communication and active listening skills.
  • Have an ability to gather evidence-based information that is not loaded with personal opinion.
  • Understand the importance of not discriminating and being non-judgmental.
What is Enter and View?
Healthwatch Dudley has the power to access public / communal areas in any publicly funded health or social setting.  This could include:
  • Residential care or nursing homes
  • Disability day centres
  • Doctor and dentist waiting rooms
  • Hospital accident and emergency departments
  • Pharmacists
  • Opticians

Enter and View gives us the opportunity to listen to views of the public, patients, carers and relatives who access local health and social care services.

The information we gather could range from finding out about what care home residents think about meals and activities, to listening to patients experiences of hospital wards. The factual information gathered will be shared with key decision makers to improve local services for everyone.

Our training will cover:
  • An introduction to Healthwatch and Enter and View
  • The role, qualities and values of an authorised Enter and View representative
  • What is excellence in health and social care?
  • An introduction to safeguarding and dignity in care
  • Important skills for other Healthwatch Dudley volunteer roles
  • Available options for follow on e-learning 
You can expect on the day:
  • A warm welcome
  • The chance to meet other Healthwatch Dudley volunteers
  • A comfortable, accessible venue
  • Lunch and refreshments throughout the day
  • A chance to ask questions and to find out if this is the right role for you
Your trainers for the day will be:
  • Sarah Roper – Dudley MBC Safeguarding Team
  • Rob Dalziel – Healthwatch Dudley
  • Melissa Guest – Healthwatch Dudley
How do I book?
Call Ali on 01384 267427 or email volunteer@healthwatchdudley.co.uk
If you would like to attend but are not an existing Healthwatch Dudley Volunteer, you will be asked to complete an application process before being considered. For an informal chat about the training, please contact Rob or Melissa on the above number.
As Enter and View volunteers will potentially be in contact with vulnerable people we are to undertake a disclosure and barring (DBS) check for the role which replaced the CRB – criminal records bureau check.
Reasonable travel and out of pocket expenses will be provided on request.

Meet the new Chair and Board for Healthwatch Dudley!

We are delighted to announce that Pam Bradbury has been appointed as the new chair of Healthwatch Dudley and will lead a brand new board of local people, who are all passionate about health and social care.

Pam’s fellow board members are Maria Bailey, Karen Bridgewater, Karen Garry, Tom Hayden, Sally Huband, Joseph Janjua and Bill Weston.

We would like to say a big thank you to the local people who joined our interview panel and workshop before Christmas and who gave us the feedback we needed to make such an important decision.

Pam Bradbury Chair

Pam Bradbury

Pam’s career so far has spanned almost 4 decades, gaining experience as a nurse, manager and leader in the NHS and as a professional advisor within the Department of Health.

Putting patients at the centre of local services has been key to her success and Pam is respected and recognised locally and nationally, as someone who works across professional and organisational boundaries, to ensure patients and the public get the highest quality service possible.

“I will bring a wealth of experience and professional integrity to ensure positive engagement with local commissioners, providers of care and with local people so that services can be designed with their needs at the centre.”

Pam has supported and motivated teams through significant system changes.  She has held operational and strategic positions and has developed a wide range of skills, experience and understanding of designing and delivering new services in partnership with commissioners, providers and consumers of health and social care.

Maria Bailey Board member

Maria Bailey

Maria has previously managed Birmingham City Council’s public and patient involvement contract and has worked closely with housing, homelessness, probation, public health, NHS mental health and adult and children’s social care to achieve improvements.

The focus of Maria’s work and study is the development of public services; evaluating quality and effectiveness, implementing improvement and redesign to meet the needs of local people.

“I am passionate that no one gets left behind, particularly vulnerable groups such as the homeless or people with mental ill health.  It feels good to be in a position to make a difference through being a board member with Healthwatch Dudley.”

Karen Bridgewater Board member

Karen’s work ensures that vulnerable people are supported in their own homes and she has developed an in-depth understanding of technology to help them to do this.  Karen has contact with local people on a daily basis and ensures that they receive quality information to ensure that they make important life decisions.  Karen also has experience of supporting people with learning disabilities, helping to move them from clinical into community settings enduring that the people involved had a voice and were able to express their views.

“I think it is important that we enable people to not only take responsibility for their own actions but also to be able to share their views of how health and social care can be shaped both now and in the future”.

Karen Garry Board member

Karen Garry

Karen is the chair of a board of governors at a Stourbridge primary school and has lots of experience with helping to develop new organisations, including Healthwatch in other areas.  Karen is an experienced researcher and has a background of reviewing services, analysing information, charting progress and gathering evidence of outcomes to make recommendations.

“Listening to people’s voices, views and experiences are essential when shaping local services, but it is what you do with them that is really matters.”

Tom Hayden Board member

Tom Hayden

 

Tom was has worked and volunteered in the Dudley voluntary sector since 2008. During this time Tom has worked extensively with numerous vulnerable groups including substance misusers, HIV positive adults and children, homeless people, and also the lesbian, gay, bisexual and trans community.

“I am a Dudley resident and have a genuine passion for recovery, community health and wellbeing.  I want to make sure that the needs of local people are fully taken into account as local services are planned and delivered.”

Sally Huband Board member

Sally Huband

Sally leads an independent charity which employs 40 staff, involves 300 volunteers and has an annual turnover of more than £800K.  Sally works strategically with Local Authority and local health partners and has experience of providing a range of key local services for older people which are supported by a variety of funders.  Sally has got extensive knowledge of the community and voluntary sector across Dudley borough with a particular focus on older people.

Sally is also Dudley CVS Director providing a link between both boards.

“I bring a willingness to give older people in particular, a voice and to ensure service improvements for everyone.”

Joseph Janjua Board member

Joseph is a retired Dudley resident with wide interests that include education, health, housing and minority issues.  Joseph volunteers to support his local community and is a board member of St Thomas’s Community Network.

“I hope to contribute a positive light from the knowledge I have gained, learning from past experience and improving services for the next generation of Dudley residents.”

Bill Weston Board member

Bill Weston

Bill was a former chair of a local disability action group and has represented people with a range of abilities, to ensure that they have a strong and influential voice.  Bill has also worked within the deaf community, a local sight loss charity and has supported vulnerable people as a befriender.

 

“I think it is important that someone with disabilities is involved at board level, to give a true reflection of the difficulties disabled people face and to build a stronger and better community.”

Christmas opening times

Christmas baubles

The Healthwatch Dudley office will be closed during the Christmas period from Friday 20th December until Thursday 2nd January. 

If you need support over the Christmas period please contact:

Emergency and urgent care health services – 111

NHS Walk in Clinic – 0330 123 9225

Dudley GP out of hours service – 0300 555 4566

Dudley Council – access to adult social care – 0300 555 0055

Dudley Council adult social care emergency duty team (out of hours) – 0300 555 8574

You can find details of health services in your area from NHS Choices and of council services open over Christmas from Dudley Council:  http://www.dudley.gov.uk

Best wishes for a merry Christmas and a happy and healthy New Year from the Healthwatch Dudley board, staff and volunteer team.

Christmas baubles

Your view on local mental health – join the discussion

Mental health listening event Jan 14What’s your experience of Dudley and Walsall Mental Health Partnership NHS Trust?

Do you access services or care for someone who does?

Are local mental health services…

Safe? Effective? Caring? Well led? Responsive to your needs? 

Your views are important, please come and join our informal discussion group on:

Wednesday January 8th 2014

11am – 1pm

Bank Street Methodist Church

Brierley Hill DY5 3DA 

Refreshments will be available and places must be booked in advance:

online: healthwatchyourview.eventbrite.co.uk

email: hello@healthwatchdudley.co.uk

or by calling Ali on: 03000 111 001

Have you completed one of our surveys at A&E or the Walk in Centre?

Thank you

For the last seven days we have been camped out at Russells Hall Hospital A&E and Holly Hall Walk in Centre, listening to your experiences.

We have spent at least twelve hours a day at each site and by the end of today (Thursday December 5th) we will have spoken with over 1000 people and completed interviews with around 900 patients or their carers.

We would like to say a massive thank you to everyone who has completed our survey, which included questions about how people are accessing A&E, the Walk in Centre and their own doctors surgeries.

Our results will be presented to Dudley Clinical Commissioning Group (CCG) the group of doctors who are responsible for delivering health services in Dudley borough.  The CCG asked us to carry out this research, to complement their own consultation into urgent care services (urgent care is for people who need help very quickly rather than people who need emergency support).

If you didn’t get to speak to us this week but would still like to share your views with us about the future of urgent care in Dudley borough, or about any other health or social care matter, please complete our simple online form here or speak to us on 03000 111 001.

A final big thank you goes out to our new team of volunteers who have given us many hours of their time and some fantastic support throughout this important piece of work.

Can you spare a few hours in November or December?

Survey imageWhy do people go to A&E and Dudley Walk in Centre instead of visiting their own doctors surgery?  

We will be talking to people to find out and are looking for volunteers.

As part of Dudley’s urgent care consultation,  Healthwatch Dudley has been asked by Dudley Clinical Commissioning Group (CCG) to carry out some independent research to find out how and why people are accessing local services.

The research will take place at Russells Hall Hospital and Holly Hall Walk in centre between Friday 29th November and Thursday 5th December.  We are looking for volunteers who enjoy talking to people to join us for a few hours between 8am & 10pm, to ask patients a few simple questions.  All volunteers will receive full training, support and out of pocket expenses.

If you would like to take part, please register for one volunteer induction session by clicking a link below. Each event is limited to 10 places.

Brierley Hill – Wednesday November 20th 10am – 12pm
Dudley – Thursday November 21st 2pm – 4pm
Stourbridge – Thursday November 21st 6pm – 8pm

We are in the process of developing our volunteer recruitment and support package so these sessions will be a chance for people who are interested in volunteering with us longer term, to meet us and find out more about Healthwatch Dudley.

Our induction sessios will give an overview of Healthwatch, background into why we are going to A&E and the Walk In Centre and why we have been asked to carry out this independent research.  Volunteers will get a chance to ask questions, practice with the questionnaire and will also receive guidance about how to approach vulnerable people and how to keep themselves safe.

A member of the Healthwatch Dudley team will be on site to support at all times and involvement with this survey will be part of an ongoing recruitment, induction and training process of our volunteers.

Register by clicking on one of the above links or email volunteer@healthwatchdudley.co.uk or call Ali on 01384 267427 to find out more.

Could you be the Chair of Healthwatch Dudley?

Since we last asked this question, exciting things have been happening with Healthwatch Dudley! We now have a board of enthusiastic and experienced local people who are passionate about making our Healthwatch the best it can be.

Members of the new Healthwatch Dudley board are now calling for someone who shares their commitment, to giving local people a clear and influential voice in helping to shape health and social care services in Dudley borough.

The new Chair of Healthwatch Dudley will have passion, drive and the motivation to make a real difference to the lives, health and wellbeing of local people.

Could this be you?

Find out more and download an application pack by clicking here

But hurry! The closing date is 5pm on Wednesday November 13th.

We will be using all of our networks to tell everyone we can think of about our exciting opportunity but we would be grateful if you could also help us to spread the word.

Chair advert Oct 2013

Have your say about the future of urgent care

Urgent care consultation

You are being asked for your views on the future of urgent care in Dudley borough.  Urgent care is for people who need medical help or advice very quickly, it is not emergency care which is for people who must get help or go to the hospital right away.

Dudley Clinical Commissioning Group (CCG) which is made up of all 49 GP practices is holding a consultation to share their vision for the future.  This will end on December 24th and we want as many people as possible who access local services to share their views.

50,000 people use the Dudley borough Walk in Centre every year so it is essential that any change to this service is of benefit to our communities.

Evidence shows that patients’ health is best placed with GPs who have their medical records and history.  Opening hours and appointment systems have to reflect peoples’ circumstances, so if the Walk in Centre is being used because they can’t access their local practice we want to know.

The urgent care consultation also covers accident & emergency, ambulance and the NHS 111 service, so this is an important time for the planning and delivery of health services in Dudley borough.  As change happens it is essential that the views and experiences of local people are taken into account .  We want to hear these voices and are encouraging people to get in touch with us and also to get involved with the public consultation to have their say.

You can find out more information about the Dudley Clinical Commissioning Group public consultation here.

If you would like to get in touch with Healthwatch Dudley directly, you can share your views here or call our helpline on 03000 111 001.

 

Development of 2012/2013 Adult Social Care Local Account

As part of Dudley’s Making it Real programme, local people have been invited to help to produce Dudley Council’s 2012-2013 adult social care annual report – or local account.

Helathwatch Dudley has been asked to lead a series of workshops to ensure that a diverse range of views are represented and that the final report is a fair and balanced account of what is really happening.

The first workshop took place in Brierley Hill on July 31st 2013 and a further two workshops have been planned for September 24th and October 22nd to view proofs and to sign off the 2012-13 report.

We would like to invite a wide range of people who access local adult social care services, or who support people who do.

Group feedback from our first workshop can be downloaded here or please contact us to receive this information in an alternative format.

Register at: http://adultsocialcare.eventbrite.co.uk

20130731_124407

Keogh Mortality Review

As a result of concerns about reports of higher than expected hospital mortality rates, the Prime Minister asked for 14 NHS Trusts & Foundation Trusts to be reviewed on their quality of care and treatment. The Dudley Group NHS Foundation Trust, which incorporates Russells Hall Hospital, was one of 14 Trusts reviewed and named by NHS Medical Director, Sir Bruce Keogh.

The review was published yesterday and can be viewed here:

Nationally, Healthwatch England played an active part in the Keogh review and locally Healthwatch Dudley observed the process.

While Russells Hall Hospital was not placed under special measures as a result of the investigation, some urgent actions were identified which include:

Russells Hall Hospital

Russells Hall Hospital

  • Shortfalls in learning from serious incidents and complaints.
  • A complaints process which is not fit for purpose and does not adequately respond to patients needs.

A detailed action plan is currently being developed to address all of the recommended actions (including the ones above) listed in the review.

As local consumer champion for health and social care, it is clear that Healthwatch Dudley has a very important role to play.  In the coming months we will be listening to the experiences of patients, their families and carers, to ensure that their views are fully taken into account.

Our findings will inform key decisions that are made as new systems are introduced.

We are committed to representing the views of local people and are pleased that we have been invited to work with Russells Hall Hospital, to support everyone on this challenging journey.