1. A Vision Strategy for Dudley Borough

    Report -

    Demand for eyecare services is growing, especially with an aging population.
    However, certain minority ethnic groups, as well as those with learning disabilities or dementia, are not accessing eyecare services as much as they should be.

  2. Access to eyecare - what are people saying?

    Report -

    The views of people from black, Asian and minority ethnic groups and people with learning disabilities or dementia about accessing eyecare.

  3. Annual Report 2015-16

    Report -

    With the help and support of our volunteers, staff and Board members, we have exceeded our expectations in making sure the voices of Dudley people are heard in the design and delivery of local health and care services.

  4. Dudley Urgent Care Centre - where are we now?

    Report -

    The Dudley Urgent Care Centre was opened in 2015 in Russells Hall Hospital. We spoke to patients and observed staff to see what's working well and what could be improved.

  5. The Priory Community Pharmacy - people's views on what it does for them

    Report -

    We spoke to the local community to find out people's experiences of using Priory Community Pharmacy.

  6. Annual report 2014-15

    Report -

    Healthwatch Dudley have spent the past year aiming to become the 'go to' listening organisation for Dudley residents who have a story to tell about their health and care.

  7. Patient experiences of hospital discharge

    Report -

    Staff at Russells Hall Hospital shared our survey with patients and 85 people responded with their views about discharge from the hospital.

  8. Patient experience of hospital journeys: how can we make communications work better?

    Report -

    Most patients want to know what is happening to them and require information tailored to meet their individual circumstances. We wanted to find out the experiences of people in Dudley borough.

  9. Public views on pharmacy services and options for the future

    Report -

    Most patients want to know what is happening to them and require information tailored to meet their individual circumstances. We wanted to find out the experiences of people in Dudley borough.

  10. Annual report 2013-14

    Report -

    Our first annual report describes the work we have done since Healthwatch Dudley started. We share the efforts of our team of 3 staff and 30 volunteers to listen to the people of Dudley borough. We have also contributed to creating a network of 80 Community Information Champions, this has made it easier for people to access information about health and social care services.

  11. Report on Urgent Care

    Report -

    We were asked by the Dudley Clinical Commissioning Group to find out what people who use urgent care in Dudley think about the services. People's views will be used to inform the decision making around proposed new urgent care treatment centre.

  12. Exploring access to GP services in Dudley borough

    Report -

    Over 1000 people across Dudley shared their experiences of accessing their GP services.

  13. Exploring access to GP services in Dudley borough

    Report -

    We conducted Enter & View visits to six GP surgeries as part of our research into access to GP services.

    All six of the GP surgeries we visited responded positively to the feedback from patients and have committed to making changes.

  14. Say Hello benches are back for loneliness awareness week

    News -

    People can drop by and 'say hello' at 14 locations across Dudley borough from 10 - 16 June 2024.

  15. Getting to know GP Practice Staff Roles

    Advice and Information -

    Your general practice team is made up of a range of people with different roles. Depending on your needs, you may be seen by a healthcare professional other than your GP.

    But who are they, and what do they do?

  16. Introducing our micro-volunteering challenge

    News -

    Our new micro-volunteering challenge is all about turning small actions into big impact.

  17. Annual report 2023-24

    Report -

    Over 2000 people across Dudley borough shared their experiences in 2023-24. Their voices have helped inspire real change in health and social care services.

  18. National IT outage affecting NHS services

    News -

    NHS systems have been affected by a global IT outage, including GP practices.

  19. Community Reach April - June 2024

    Report -

    410 people shared their experiences of health and social care with us in April - June. This is a summary of what they said and who we heard from.

  20. Enter & View Allenbrook Nursing Home

    Report -

    We have been working with the Care Quality Partnership to identify care and nursing homes to visit throughout the year, with a view to listen to the experiences of residents and relatives.

  21. Getting dental care: what's you experience?

    News -

    Complete our short survey and tell the NHS what it's like for you to get dental care.

  22. Flu vaccination - Your questions answered

    News -

    With a quarter of healthy adults getting the flu each year, hundreds of thousands of people see their GP because of flu symptoms.

  23. Enter & View Hillcroft Nursing & Care Home August 2024

    Report -

    We have been working with the Care Quality Partnership to identify care and nursing homes to visit throughout the year, with a view to listen to the experiences of residents and relatives.

  24. Community Reach July - September 2024

    Report -

    778 people shared their experiences of health and social care with us from July to September this year. This is a summary of what they said and who we heard from.

  25. Annual Plan 2024 - 25

    Report -

    We are committed to championing the voices of Dudley borough to improve health and social care services. Fin out how we plan to achieve this in 2024 - 2025.

  26. Healthwatch Dudley In Conversation with Alternatives

    News -

    We sat down with Alternat+ves and the NHS Black Country ICB to discuss their personal and professional experiences of people accessing mental health services whilst struggling with addictions. We also discussed support for the loved ones of people who are struggling with addiction.

  27. Listening to people affected by stroke

    Report -

    There are 22,595 stroke survivors registered with a GP in the Black Country. Over the last few months we have been working with Dudley Stroke Association to listen to feedback from people who have been affected by a stroke and their families and carers.

  28. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    The Accessible Information Standard is mandatory for all organisations that provide National Health Service (NHS) or adult social care.

  29. How to get the most out of your GP appointment

    Advice and Information -

    Do you struggle to speak to your doctor about your medical concerns? You’re not alone. Take a look at our top tips to make the most out of your GP appointment.

  30. Volunteers Week

    Event -

  31. World Health Day

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  32. Mental Health Awareness Week 2023

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  33. World Alzheimer’s Day

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  34. World Autism Awareness Day

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  35. Children's Mental Health Week

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  36. Maternal Mental Health Awareness Week

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  37. Dying Matters Week

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  38. Dignity Action Day

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  39. Time to talk day

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  40. Student volunteering week

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  41. National eating disorders awareness week

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  42. Zero discrimination day

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  43. Young carers action day

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  44. Stress Awareness Month

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  45. International midwifes' day

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  46. Carers Week

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  47. The Samaritans - The big listen

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